SUMMARY: Instead of just showing the number of unread items inside a folder in Outlook 2010, show the total item count.
In Microsoft Outlook 2010, the Navigation Pane shows the Inbox underneath "Favorites" and then as another link below in the full folder list. The "Favorites" link shows the total number of items in the Inbox, while the link in the folder list shows only the count of new (unread) items.
By default, Outlook 2010 displays the number of new items next to folders. If you would rather show the total number of items in a particular folder instead, do the following quick tweak:
1. In the Navigation Pane, right-click a folder to change and choose "Properties" from the pop-up menu.
1. In the Navigation Pane, click on a folder to change. Click the "Folder" tab in the Ribbon and click "Folder Properties" in the "Properties" section.
2. The "Properties" dialog box appears. Click the "General" tab if it is not already selected.
3. Underneath the "Description" box you should see two radio buttons. Click the "Show total number of items" radio box.
4. Click "OK" to close the dialog box.
If the total number of items for the particular folder differs from the number of new items, you should see the change reflected in the Navigation Pane. Note that if you want to change the folder display back, repeat the above instructions but click the "Show number of unread items" radio button.
Return to the Microsoft Outlook 2010 page.
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