If you are have trouble downloading updates for the PestPatrol adware / spyware scanner and remover, check the following:

1. Are you online and is your Internet connection setup correctly? Open a web browser and try accessing a search engine such as Google (http://www.google.com).

2. If so, check your system administrator to see if you are behind a proxy server. If that is the case, you need to tell PestPatrol how to use the proxy server. You'll need the following information:

* Proxy Address and Port
* Proxy user ID
* Proxy Password

Once you have this information, update PestPatrol:

1. Right-click the "PestPatrol Control Terminal" in the Windows Taskbar, choosing "Launch PestPatrol".

2. When PestPatrol appears, click the "Options" tab.

3. Click the "Updates" sub-tab.

4. Underneath "If you have a Proxy Server", enter the requested information where prompted.

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