If you're having difficulties with your computer and need to contact technical support, you may need to provide detailed information about your computer setup.

Since not everyone knows all the technical data about our computers at the top of our heads, Windows comes built-in with a tool, Microsoft System Information, that displays such details.

To access the system information tool, click the "Start" menu, choose "Run", then type in (without quotes) "msinfo32.exe" and press the "OK" button.

After the Microsoft System Information tool starts, you should see at least four expandable links - Hardware Resources, Components, Software Environment, and Internet Explorer. Click each of these links to display system information. Expand the links to show even more information.

If you would like a synopsis of your system information without delving into all of the links, click "File" - "Save". You'll then be shown a "Save Copy As" box where you can save an MSInfo file. Navigate your computer and determine where you want to save the file, then give it a filename and click "OK". Note that this may take a few minutes, depending on your computer speed and setup.

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Return to the Windows 98 Misc page.